Our Committment to You! - Why We're Different

We hear it all the time. The sound of adults teasing their friends and kids taunting their school chums. "My car dealer is better than your car dealer." And now, another generation of customers are braggin' about their Neftin Mazda and Volkswagen experience.

* We routinely have over 200 cars available to choose from.
* Our "Certified" pre-owned vehicles have undergone a seriously stringent 128-point inspection and must have less than 60,000 miles, so you know they are the highest quality and reliability.
* We offer a variety of creative, low-rate financing options.
* Our "Owner's Circle" website feature lets Neftin customers conveniently store your service history, receive factory updates, schedule appointments, learn about money-saving specials, and recall notifications.
* If you like, we'll even set-up e-mail service reminders. * Including hiring the best, most knowledgeable sales people that like us, are part of and have lived in the community for years.

Heck, maybe our kids are in the same WMCA Indian Princess tribe. Or play together in Little League.

Hey, didn't we go to school together? Go ask your mom.

1. We always smile. Like visiting your favorite neighborhood friend, our doors are open, our smiles free and frequent and there's always a bowl full of jelly beans at your disposal.

 2. Our customers are our future. We know we don't exist without you, so you'll find every one at Neftin ready to accommodate you in any way we can.

 3. Teamwork is paramount at Neftin. We encourage a positive, productive environment where every one pitches in. You couldn't get a closer-knit group in an Amish barn-raising!

 4. Instant customer attention is our utmost responsibility. We greet customers immediately and enthusiastically. "How may we help you!"

 5. Complaints are welcome! Yes, it's true. If there is any dissatisfaction to our customers, our associates own that complaint. They follow through. They communicate the problem to associates and management so that we always meet the customer's needs.

6. Ever walk into a dealership and ask for the parts counter and get a vague hand gesture from a bubble blowing receptionist? Not here at Neftin. If you ask for directions, we introduce ourselves and become your guide, making sure that you will receive the attention that you deserve!

 7. We show pride and confidence in our fellow workers.

Our History - An Active Part of Your Community

The future of Neftin's dealership is founded on the past. Starting as a small "mom and pop" deaelrhsip in 1977 on Thousand Oaks Blvd., the business has grown into one of the leading multi-franchise dealerships in the area. "But we still carry that image of a small, friendly store where you can knock on the door and talk to any of us," say owner, Howie Neftin. And indeed, walking in Neftin Westlake Car Company is like visiting a friendly neighbor - one who's been an outstanding member of the community for over 25 years.

The history of the dealership is one of family success in different quarters of the industry. Neftin's father, Murray was a vice president of finance for Mazda, brother Sam was working in Mazda dealer placement, "and I was selling Mazdas in San Diego after I graduated from college," he said. "We were all successful, so we decided to try a retail operation."

The resulting retail operation started at the then Westlake Saab on Thousand Oaks Blvd. In 1977 and was a struggle to maintain. Being native Californians from the San Fernando Valley, the family saw the opportunity and jumped at the chance. Relaeasing the Saab franchise and brining in Mazda, "it was the three of us, an office clerk and three technicians, and the gas crunch was on also. Everyone wore a lot of different hats."

In the early '80s, things began to turn around for the Neftin dealership causing an expansion and addition of other product lines. In 1979 another family member joined the ranks creating a truly family-operated enterprise. "Our sister Laura joined us as office manager and today, she runs the customer relations department." In 1984, a move to its present location at the Thousand Oaks Auto Mall gave the dealership more exposure and a chance to add to its product line. Neftin Westlake Car Company is now basking in the accolades of the industry. By being a highly rated dealership in all aspects of customer service. Also, Mazda are in the top ten-percent in the nation. Neftin promotes a fun family environment in addition to its number one priority - customer service and satisfaction. The dealership holds monthly barbecues and critiques for employees where we talk about customer service commitment to excellence and what's important for our success.

Viewing a tranformation in the industry due to quality products manufactured by most all car companies, it's customer satisfaction that drives us.

Community involvement is an important aspect of Neftin's efforts as well. Being one of the host dealerships for the Real-Life Science event at the auto mall was important in creating a tighter bond between free enterprise and education. The program was designed to educate students of Oak Park School District on the basics of science pertaining to the auto industry. "The program provides many benefits," states Neftin. "The students can see the relevance of what they learn in school as it applies to the real world and we feel it will definitely stimulate learning."

An active participant in your community for over 25 years, Neftin cares about its customers - like neighbors and friends.